A highly skilled, seasoned professional, the Bilingual Technical Helpdesk Analyst applies a broad, working knowledge of information technology products and services to more complex assignments and assists less experienced staff in the application of technical concepts, practices and procedures.
Incumbents are competent to work on fairly complex assignments (and/or portions of large, more complex efforts) and perform a full range of technical helpdesk support.
May provide occasional functional and technical guidance to less experienced staff.
ACS, or also known as Affiliated Computer Services, is definitely, one of the productive and leading firms of business process outsourcing, transaction processing, healthcare, manufacturing, financial services, international transportation, and information technology outsourcing (ITO) in the Philippines. Doing business in a hundred of countries around the globe, ACS is a brainchild of the very known Xerox Corporation, which closed its acquisition deal last February 2010.
The incumbent oversees and coordinates with quick-response customer support team and interfaces with clients (over the phone) to troubleshoot, analyze and diagnose more complex issues and engage appropriate technical resources to resolve client issues.
The incumbent works under limited supervision to provide prompt and professional Help Desk service through quick processing and prioritization of a variety of problems.
1. Candidates must have excellent English communication and must be fluent in Dutch.
2. Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
3. At least 1 year of working experience in the related field is required for this position.
4. Applicants must be willing to work in Mall of Asia Complex, Pasay City.
5. Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer – Hardware or equivalent.
6. Candidate must be willing to start ASAP.
WALK – INs are highly preferred from May 14 – June 19, 2013 , Mondays – Fridays 10AM – 6PM
For interested applicants, you may contact us at firstname.lastname@example.org together with your updated resume and specify your desired position. We’ll get back to you as soon as we can
[easy_sign_up title="Sign up below and then click the button to further improve your life, get even closer your objectives, and get closer to who you someday want to be." phone="1" fnln="1" esu_label="A unique identifier for your form" esu_class="your-class-here"]