ACS, or better known as Affiliated Computer Services, is by far, one of the most successful and premier provider of business process outsourcing, transaction processing, healthcare, manufacturing, financial services, international transportation, and information technology outsourcing (ITO) in the Philippines. Operating in a hundred of countries around the globe, ACS is a brainchild of the very known Xerox Corporation, which closed its acquisition deal last February 2010.
ACS – MOA is in need of an individual with skills and requirements shown below:
1. Day-to-day maintenance of workforce management software
2. Create and maintain staff groups and forecast within the workforce management software.
3. Maintain historical data patterns and update the system accordingly to reflect skillset changes.
4. Creation of call center forecasts in various intervals: daily, weekly, and monthly (for example).
5. Regularly prepare new schedules to match the needs of changing call arrival patterns and the impact of internal and external factors.
6. Determine daily capacity for vacations leaves, training, coaching, and other non-phone activities based on forecasts.
7. Performs other duties as assigned.
1. Candidate must possess a Bachelor’s/College Degree
2. At least 1 to 3 years of experience in workforce management required. This experience must include extensive exposure to forecasting and scheduling. WF Analysts who only have real time analysis (RTA) experience do not meet this criterion.
3. Strong negotiation and execution capabilities
4. Proficient Microsoft Office skills, especially with Microsoft Excel.
5. Proficiency with workforce management software (eWFM, for example)
6. Excellent English communication skills- both written and verbal.
7. Must be willing to work shifting schedules, weekends, and holidays.
For interested applicants, email us at firstname.lastname@example.org together with your updated resume and specify your desired position. We will get back to you as soon as we can.
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